Last updated: April 26, 2026
Thank you for shopping with us! Below are the terms and conditions that constitute our Shipping Policy.
Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive another notification when your order has shipped.
Shipping Time
Estimated delivery times:
- United States: 5–10 business days
- Canada, UK, Australia: 7–15 business days
- Rest of the World: 10–20 business days
Please note that delivery times may vary depending on your location and external factors such as customs delays.
Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout.
We may offer free shipping on selected products or promotions.
Order Tracking
Once your order has shipped, you will receive a tracking number via email.
You can track your order using the provided tracking link.
Customs, Duties & Taxes
We are not responsible for any customs duties, taxes, or fees applied to your order.
All fees imposed during or after shipping are the responsibility of the customer.
Delays
We are not responsible for delays caused by:
- Courier services
- Customs clearance
- Natural disasters or unforeseen circumstances
Incorrect Address
Please ensure your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Lost or Stolen Packages
If your package is lost or marked as delivered but not received:
- Please contact the shipping carrier first
- Then contact us for support
Contact Us
If you have any questions about shipping, please contact us:
Email: support@countertopcop.com